At Orbis Pest Control, we offer our customers a 100% refund policy within 14 days of the initial treatment. Depending on the pest, most jobs come with our 90-180 day guarantee, this guarantee refers to Free Refills & Free Retreats, not available refund window (14 days). Refund requests will not be accepted after the 14 day time-frame has passed, no exceptions.

In order to process a refund, a follow up treatment must be conducted to ensure all recommendations during the initial service have been completed. Orbis Pest Control will issue the return within 30 days from the time the refund is granted. The customer agrees to return all given equipment in good condition once the refund is accepted by Spartan Pest Control within 7 days or the refund will be void. Interior rodent bait stations not returned or in damaged condition will be subject to a $15 charge per station, and $40 charge for each exterior bait station.

If still within the provided guarantee, our technicians will return for refills and retreats FREE OF CHARGE. Chemical re-spray applications can only be done once every 6 weeks with one retreat included in our 90 day guarantee. Interior rodent station refills will be provided if 3 or more bait stations are fully consumed, please refer to your invoice and pest document for instructions on bait station refill requests.

PLEASE NOTE: Refunds and Guarantees will be void if our recommendations on the initial invoice indicating potential competing food sources, sanitation concerns, and structural issues needing repair are not addressed. Failing to eliminate competing food sources is the number one cause for a rodent treatment to be ineffective. Potential entry points that are left unfixed will also continue to promote mouse entry resulting in a failed treatment. Should a customer enlist the services of another pest control provider for the same pest issue, NO REFUND will be provided and the guarantee time-frame will be void. We do not issue refunds for wasp nests or skunks that have been removed off site -OR- for our Residential Pest Programs. Also, no refunds will be provided on any Pigeon / Rodent Waste Clean-Up, Exclusion, and Removal Services. By using our website and/or services, you agree to ALL terms stated above.

If you have any questions regarding our Refund Policy please contact us directly at info@orbispestcontrol.ca

Policy Last Updated: November 5th 2019